WordPress Emergency Repair
Your WordPress website is broken. Let's figure out why.
Maybe you’re staring at the White Screen of Death or a message that says, “There has been a critical error on this website.” Maybe the layout suddenly fell apart, the checkout stopped working or you can’t get into the WordPress dashboard.
You don’t have to know what’s wrong. That’s our job.
Site Rescue is $249 and includes diagnosis plus up to two hours of troubleshooting and repair.
WordPress Repair
“Help! My WordPress site is broken!”
Sometimes that means your entire website is down. Other times, one important piece has stopped working.
Either way, if your business depends on your website for calls, customers, appointments or sales, downtime matters.
You don't have to know what's wrong. That's our job.
The first thing we’re going to ask is simple: What are you seeing?
That’s usually enough to get us started. Our team knows how to narrow down a WordPress problem, find what’s causing it and figure out what it will take to fix it.
Sometimes it’s WordPress. Sometimes it’s a plugin, your hosting, the server or something else entirely. We’ll figure that part out.
We know our way around a broken WordPress site.
The core members of our development team have been working with our founder for more than 15 years. And they weren’t new to WordPress when they joined us. Each of them already had years of WordPress experience behind them.
That’s a long time to spend building websites together and figuring out what went wrong when something breaks.
We’ve worked through failed updates, plugin conflicts, PHP errors, JavaScript problems, broken themes and layouts, hosting issues and websites nobody could get into. We’ve also dealt with plenty of problems that didn’t make much sense until we started digging.
After that many years, you learn where to look.
If your WordPress website is broken, there’s a very good chance we’ve seen something like it before. And if we haven’t, we know how to work the problem until we find it.
Site Rescue: $249
Diagnosis plus up to two hours of troubleshooting and repair.
We can usually diagnose and fix the problem within 24 hours. Sometimes sooner.
If we run into delays or discover something that requires more extensive work, we’ll let you know what we’ve found and what it will take to finish the repair before we keep going.
If we discover malware that requires more extensive cleanup, we’ll let you know. If the work moves into our WordPress Malware Recovery service, your $249 Site Rescue payment will be applied toward that service.
Real clients.
Real recovery.
Finding out your website has been hacked is unsettling, especially when you don’t know what happened or how far the problem goes. We help our clients clean up the infection, repair the damage and get their WordPress website back where it belongs.
Questions about emergency WordPress repair
What does Site Rescue include?
Site Rescue is $249 and includes diagnosis plus up to two hours of troubleshooting and repair.
If the problem requires more extensive work, we’ll explain what we’ve found and what it will take to finish the repair before we continue.
Can you fix the WordPress critical error?
Yes. If you’re seeing “There has been a critical error on this website,” something has prevented WordPress from loading normally.
There are several possible causes. We’ll diagnose the problem and figure out what needs to be fixed.
What if I can't log into WordPress?
That’s okay. WordPress dashboard access isn’t always the only way into a website.
Depending on the problem, we may need access to your hosting account, website files or database. We’ll tell you what we need.
My hosting company says my site is using too many resources. Can you help?
Yes. Excessive resource usage can come from the website, the server or even automated traffic overwhelming the site.
We’ll look at what’s actually happening before recommending a solution.
What if you discover malware?
We’ll let you know what we’ve found and what we recommend doing next.
If the problem requires our WordPress Malware Recovery service, your $249 Site Rescue payment will be applied toward the recovery work.
Do I need to be an existing Cider House client?
No. We repair WordPress websites built and hosted by other companies.
You don’t need to move your hosting or sign up for an ongoing service before we’ll help you fix the problem.
How quickly can you fix my WordPress site?
We can usually diagnose and fix emergency WordPress problems within 24 hours. Sometimes sooner.
If we hit a delay or an obstacle that changes that, we’ll let you know.
Website broken? Let's fix it.
Tell us what you’re seeing. We’ll take it from there.
Site Rescue is $249 and includes diagnosis plus up to two hours of troubleshooting and repair.